Support Center

Contact Information

Email: felippecruz14@gmail.com

Hours: Monday to Friday, 9 AM - 6 PM EST

Average response time: Within 24 business hours

Refund Requests

We offer an unconditional 7-day money-back guarantee from the date of purchase confirmation.

How to Request a Refund

Send an email to felippecruz14@gmail.com
Subject line: "Refund Request - Order #[NUMBER]"
Include in the email body:
- Full name
- Email used for purchase
- Order number

Processing time: Refunds are processed within 7 business days after approval, using the same payment method.

For complete details, see our Refund Policy.

Product Access

When will I receive access?

Access to GoalFit is granted immediately after payment confirmation. You will receive an email with:

Download link for PDF materials
Login credentials for your personal dashboard
Instructions for using the tools

Access Issues

If you haven't received the access email:

Check your spam/junk folder
Wait up to 30 minutes after payment confirmation
If the problem persists, contact us with your purchase email and order number

Frequently Asked Questions

Is the plan suitable for vegetarians/vegans?

Yes. During the assessment, we identify your dietary preferences and adapt the plan accordingly. We offer complete options for vegetarian, vegan, gluten-free, and other dietary restrictions.

Do I need medical supervision?

GoalFit is an educational product. Before starting any dietary changes or weight loss program, we strongly recommend consulting with a doctor or nutritionist, especially if you have pre-existing health conditions.

Is the content updated?

Yes. All customers who purchase GoalFit receive lifetime access and all future updates at no additional cost.

Can I share my access?

No. Access is personal and non-transferable. Sharing credentials violates our Terms of Service and may result in account termination without refund.

What's the difference between GoalFit and seeing a nutritionist?

GoalFit is an educational product with general guidelines based on nutrition science. It does not replace a personalized consultation with a healthcare professional who can evaluate your specific individual needs and health conditions.